VPO Services Sdn Bhd | Leading Business Process Outsource Expert

VPO Services is a leading Business Process Outsourcing (BPO) company in Malaysia, focusing on business process solutions with an aim to attain 100% customer satisfaction. We are a global provider of BPO services with coverage extending to Asia Pacific countries such as China, South East Asia, Australia, UK & US.

We provide flexible, reliable business solutions that focus inbound and outbound contact engagement such as Customer Service, Technical Support with Email & Live Chat, Telemarketing & Cold Calling, Customer Survey, Lead Qualification & Appointment Invitation.

By combining expertise, comprehensive capabilities across industries and a partnership mindset, VPO Services help businesses to move towards successful business growth.

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With its beginnings as a call centre, VPO understands customer service is an important gateway to developing customer loyalty. Hence, we strive to provide quality customer service with 24/7 support to our partners to enhance customer loyalty. Our services thereafter expanded rapidly into telemarketing and data processing to complete the customer engagement experience. As our expertise grow, our solutions extended to IT Operations (ITO) and Human Resource Operations (HRO).

You can count on our team’s experience and expertise in crafting efficient business process solutions for you. We commit ourselves to core values of ensuring consistent levels of customer engagement & customer satisfaction. Holding to our faith “Together We Can Achieve More!”, we strive to service companies across multiple industries to diversify the customer engagement experience and create new trends for the market.

Vision

To be the preferred outsourcing partner in providing world class business process solutions.

Mission

Our mission is to achieve customer excellence with sustainable talent development.

Meet the VPO team! We are passionate about helping our clients to achieve better business performance. We believe in building long lasting business relationships through providing responsive and result driven services to our clients.

In VPO, talent development is of the utmost importance. We are committed to high standards of quality and reliability. We are where we are today through our experience of being constantly engaged with our clients throughout the journey together, giving them confidence in delivering professional and effective solutions.