Welcome to VPO Services
We Create Solutions For Your Business
VPO Services is a leading Business Process Outsourcing (BPO) company in Malaysia, focusing on business process solutions with an aim to attain 100% customer satisfaction. We are a global provider of BPO services with coverage extending to Asia Pacific countries such as China, South East Asia, Australia, UK & US.
We provide flexible, reliable business solutions that focus inbound and outbound contact engagement such as Customer Service, Technical Support with Email & Live Chat, Telemarketing & Cold Calling, Customer Survey, Lead Qualification & Appointment Invitation.
By combining expertise, comprehensive capabilities across industries and a partnership mindset, VPO Services help businesses to move towards successful business growth.
About us
Together We Can Achieve More!
With its beginnings as a call centre, VPO understands customer service is an important gateway to developing customer loyalty. Hence, we strive to provide quality customer service with 24/7 support to our partners to enhance customer loyalty. Our services thereafter expanded rapidly into telemarketing and data processing to complete the customer engagement experience. As our expertise grow, our solutions extended to IT Operations (ITO) and Human Resource Operations (HRO).
You can count on our team’s experience and expertise in crafting efficient business process solutions for you. We commit ourselves to core values of ensuring consistent levels of customer engagement & customer satisfaction. Holding to our faith “Together We Can Achieve More!”, we strive to service companies across multiple industries to diversify the customer engagement experience and create new trends for the market.
Vision
To be the preferred outsourcing partner in providing world class business process solutions.
Mission
Our mission is to achieve customer excellence with sustainable talent development.
Our Team
We Listen, We Work, We Service
Meet the VPO team! We are passionate about helping our clients to achieve better business performance. We believe in building long lasting business relationships through providing responsive and result driven services to our clients.
In VPO, talent development is of the utmost importance. We are committed to high standards of quality and reliability. We are where we are today through our experience of being constantly engaged with our clients throughout the journey together, giving them confidence in delivering professional and effective solutions.
Our Expertise
We Provide Services In
Customer Service &
Technical Support
eCommerce Support
Telemarketing
Lead Generation &
Appoinment Invitation
IT Helpdesk &
HR Operation
Customer
Survey
Testimonials
Check what our Clients Say About Us
Benjamin Croc
CEO
We choose VPO based on the transparency and understanding of their team. They have worked really awesome and delivered wonderful customer service.
Alexander Jones
Product Marketing Manager
Telesales was excellent and they did well with generated lots of potential inquiries.
Lennox Tan
Head of eCommerce
They really know well about eCommerce. Logistics issues are sorted out nicely and we gained back confident from our customers.
Lee Kah Wai
Sales Marketing Manager
VPO sales team has good communication and selling skill. They are very fast when it comes to new opportunities and helps to close sales really quick.
Christine Ho
Head of Marketing
There always someone to answer the call for my business. We never miss any opportunity.
Insights
Contact Us
Get Free Quote Now!
Address
Level 18, Sunway Tower 2,
No 86, Jalan Ampang 50450 Kuala Lumpur, Malaysia